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Quality Assurance and Quality Control

The terms quality assurance and quality control are often used interchangeably to refer to ways of ensuring the quality of a service or product but the meaning of the terms are not the same.

ASSURANCE: The act of giving confidence, the state of being certain or the act of making certain.

QUALITY ASSURANCE: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled.

CONTROL: An assessment to determine the necessary remedial actions, the act of guiding a process in which variability is attributable to a constant system of chance causes.

QUALITY CONTROL: The observations techniques and activities used to fulfill requirements for quality.

 

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